Desert Design And Alpha Online Sevices Review – Legit Or Scam

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Name: Desert Design – from Arizona

Owner: Unknown

Name: Alpha Online Services – from Arizona

Owner: Unknown

Headquarters: Carlson Online Technologies – from Utah

Owner: Unknown

Services: Building Websites

Services: Hosting

Services: Tech Support

Three companies and only one rating for all three:

My rating: 2 out of 10

Desert Design:

What I know of this company is that they are based out of Arizona and they design websites. I had been looking for a company to create a website for me and so my information went out to a lot of companies who called. I chose to go with Desert Design because to me they seemed to know what they were doing a lot better than the others did. The website I bought was $297.00 and I signed my contract then sent the money. I was told it would take a week to get my site. So I waited a week and no phone call came letting me know it was up and running. After the weekend passed I called the office and someone answered. I was told everyone was in a meeting and as soon as someone was free, they would call me. But not call came.

What Do They Provide?

This company provides people with a website, tech support, and hosting which is $20 a month. That is not bad if it wasn’t for not getting the website at all.

 

Did I Get What I Ordered:

No, I did not get anything but a headache, anger, and being upset for over a week. Heck, it was so bad I didn’t even get my website.

 

Problems occurred?

The website I bought was $297.00 and I signed my contract then sent the money. I was told it would take a week to get my site. So I waited a week and no phone call came letting me know it was up and running. After the weekend passed I called the office and someone answered. I was told everyone was in a meeting and as soon as someone was free, they would call me. But not call came.

I called the next day and the secretary answered and told me as soon as someone was free that they would call, but right now everyone was on a call. I hung up and waited but again not returned calls. The third and fourth day I called and got an answering machine. I left a message, but no call back came.

By the fifth day and still no call back I was angry and upset Then that day I got an e-mail from Carlson’s Online Technologies asking me how I liked my new website. I quickly found out that Carlson’s is the headquarters where Desert Design is out of. So I called them and left a message. I also sent an e-mail to them explaining that I was a very angry and upset client

On Tuesday of that next week, I got a call from headquarters wanting to know what was going on. I told them everything that happened and she said my money would be returned to me.

The website I bought was $297.00 and I signed my contract then sent the money. I was told it would take a week to get my site. So I waited a week and no phone call came letting me know it was up and running. After the weekend passed I called the office and someone answered. I was told everyone was in a meeting and as soon as someone was free, they would call me. But not call came.

I called the next day and the secretary answered and told me as soon as someone was free that they would call, but right now everyone was on a call. I hung up and waited but again not returned calls. The third and fourth day I called and got an answering machine. I left a message, but no call back came.

By the fifth day and still no call back I was angry and upset Then that day I got an e-mail from Carlson’s Online Technologies asking me how I liked my new website. I quickly found out that Carlson’s is the headquarters where Desert Design is out of. So I called them and left a message. I also sent an e-mail to them explaining that I was a very angry and upset client

On Tuesday of that next week, I got a call from headquarters wanting to know what was going on. I told them everything that happened and she said my money would be returned to me.

 

Did I Get My Money Back?

On Tuesday of that next week, I got a call from headquarters wanting to know what was going on. I told them everything that happened and she said my money would be returned to me. By the following Monday, I got my $297.00 back

 

 

Legit Or A Scam?

3 months later Desert Design call’s me and says that their system crashed and all their techs quit. They said that they lost almost 200 clients due to it. Well if that was the problem headquarters would have informed their customers. So I did not believe a word they said. I say this company is a SCAM. What do you think? Legit or a scam?

 

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Alpha Online Services:

Alpha Online Services is another company that is part of the headquarters. This company is also out of Arizona. At least I think they are for that’s where the phone number show they were. This time I paid $292.00 and I signed a big contract that was more than one page long. They said it would take about a week.

 

What Do They Provide?

This company also provides Websites, Tech Support, and Hosting. I was never really told what the hosting fee a month was.

 

Did I Get What I Ordered?

Yes, I got a website. The affiliate was Amazon and it had only 3 products on it. A very expensive TV. An expensive Laptop. And An expensive Phone. When I asked how to change to products to something else I was told by headquarters that I could pay for the training or go in my back office and figure it out for myself.

 

What Problem’s Occurred?

The first problem I noticed is that my social media buttons didn’t work. The second thing I noticed is that they spelled the name of my store and URL wrong. And Third after the first day, I have locked out of my affiliate back office and it was not on Amazon’s side that did it.

They knew about these problems for I raised the issue with them several times. They kept telling me that the social buttons are working when I knew for a fact that they were not, because I could not send any ads to my media sites because of the buttons.

Not being able to get into my affiliate back office for two weeks was enough to drive a person mad. I asked them to help me with advertising and they asked how much do I have. I told them I have no money and they told me to call back when I have money and then they would help. Because of their training cost. That was not in the contract,

It took them 15 days to get me my website. That is not what I was promised

 

Did I Get My Money Back?

When I told them to shut down my site and give me my money back. They called and said before we give you your money we are going to go through the contract together to make sure you are within your trial period. They told me to go into my e-mails and get my copy. I searched for it for almost 20 minutes and then I remembered that they never sent me a copy after I signed it.

They then sent me a copy and guess what, It was only a page long and had my signature in 4 places. The second paragraph says they have up to 30 days to give me my website.

Now get this The first paragraph says that I had three days to cancel my order. OK, this made no sense at all How am I to know whether I like my site if I don’t get it for 15 days and you say I have three days to the council. But the first contract I truly signed said I had 30 days, not 3.

They did not want to give me my money back. However, I had the advantage. You see this company is an online company and gets all of its customers from the internet. So about 2 pp my time I write to them and headquarters a nice little e-mail that stated this.

So what you were saying to me on the phone all the problems I have had are my fault and not your companies and you are not going to give me back my money. If I do not get my money I will go onto all the social media sites and tell them who you are, what you have done, and that you have screwed over a disabled woman. Because you won’t admit your fault and that you are a scam.

LOL by the time I awoke from sleeping the next morning. My refund of $292.00 was back in my account. What do you think? legit or a scam?

 

Legit Or A Scam?

Because of all the problems mentioned above and the childish way Alpha Online Services conducted itself. Along with all the Sketchy antics that happened. I say that this company is a SCAM. What is your opinion on this company? Are they Legit or a scam

 

Carlson’s Online Technologies:

Now Carlson’s is the headquarters for these two smaller companies. I know they are in Utah. Like their two smaller companies they are an online company that designs websites,

 

What Is Their Role In All This?

The role that this company played was not much. However, when I paid for services to the other companies for some strange reason my money went to them, not the two small companies. Therefore I would have to say that Carlson’s Online Technologies is also a SCAM.

Was I Satisfied With Any Of The Companies?

I am not happy or satisfied with these three companies, and above is my reason why. The only reason they got 2 points out of ten is cause I did get my money back. If they would not have given me my money they would have received a 0

 

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Time For The Wrap-Up?

So three companies and it is my opinion that they are all three scams. What do you think? Do you feel my rating was just or too harsh? please leave comments or questions below and I will be happy to reply to them in a timely matter. As always Thank You

Lori Marick

Why Wealthy Affiliates

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6 thoughts on “Desert Design And Alpha Online Sevices Review – Legit Or Scam

  1. Bill Reply

    Lori, thank you for this post. I am not glad you went through that experience but I am appreciative that you shared this experience. While researching a website designer I found Carlson Online Technologies and looked for reviews of people who dealt with them. But after your experience I am definitely staying away. Thank you for sharing.

    • Lori Marick Post authorReply

      Hi Bill and thank you for your comment. I am glad that I was able to help you with my review, before you got caught up in what I went through, Please stop by anytime for future updates.

  2. Douglas Reply

    I am glad that I didn’t have to go through that ordeal. I think that would make me quit at this online business process right then and there. Great information and I will keep that in mind if I ever seek this route in the online world. Also I need to remember that everything you send online by email or comments is time and date stamped so you will always know what and when it all happened. Another great post for your site and thank you for letting me read through this and learn some more bad things that the internet has to offer. Also one of the greatest things for me is Wealthy Affiliate.
    Happy Holidays and good luck to you in the future.
    Douglas

    • Lori Marick Post authorReply

      Hello Douglas and thank you for your comment. I am working on keeping my readers up to date on good things and the bad, so please check back at anytime for new posts.

  3. Ivan Reply

    Thanks for sharing your experience with these companies. It’s a shame how many companies are doing what they do simply to rip you off. It’s good to hear that you have got some of your money back. I will avoid Desert Design as well as Alpha Online Services. There are much better companies out there that are providing an honest service. Thanks again for the heads up!

    • Lori Marick Post authorReply

      Hi Ivan and thanks for the comment. I was able to get all my money back thankfully and I think it was to keep me from posting a review, but that still did not stop me for people need to know what happened. And you are right there other companies that are good, such as Wealthy Affiliates. Please come back anytime for future update.

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